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Privacy Policy

Effective Date: 28 January 2015
Business Name: Lama Care Pty Ltd (Trading as Buddy Up Supports)
Website: www.buddyup.com.au

Commitment to Privacy

Buddy Up is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We ensure that all personal information is collected, stored, and used responsibly, transparently, and securely.

Information We Collect

We may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Address

  • NDIS number or related participant details (if voluntarily provided)

  • Enquiry or feedback details

  • Website usage data (such as IP address, browser type, and pages visited)

We do not collect sensitive information unless it is directly related to the services we provide and you have given explicit consent.

How We Collect Information

We may collect personal information when you:

  • Fill out a contact or enquiry form on our website

  • Communicate with us via email, phone, or social media

  • Register your interest in our services

  • Provide feedback or participate in surveys

  • Visit our website (through cookies or analytics tools)

Why We Collect Your Information

We collect and use your information to:

  • Respond to your enquiries and provide customer support

  • Deliver or arrange NDIS-related services

  • Communicate important service or policy updates

  • Improve our website and service delivery

  • Comply with our legal and regulatory obligations

We only collect information necessary for the purpose for which it is provided.

Storage and Security of Information

We take all reasonable steps to protect your personal information from:

  • Misuse, interference, or loss

  • Unauthorised access, modification, or disclosure

Data is stored securely on password-protected systems and accessible only to authorised personnel.
We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

Disclosure of Information

We do not sell or rent your personal information.
We may disclose your information:

  • To trusted partners or contractors who assist in delivering our NDIS services (where required)

  • To government or regulatory authorities when required by law

  • With your consent

All third-party providers engaged by Buddy Up are required to comply with Australian privacy legislation and maintain strict confidentiality.

Access and Correction

You have the right to:

  • Access the personal information we hold about you; and

  • Request correction if your information is inaccurate, incomplete, or outdated.

To make a request, please contact us at info@buddyup.com.au. We may need to verify your identity before releasing or amending information.

Cookies and Analytics

Our website may use cookies and analytics tools such as Google Analytics to enhance user experience and understand site traffic.
This data is de-identified and does not include personal information. You can adjust your browser settings to manage or block cookies.

Links to Other Websites

Our website may include links to external sites.
Buddy Up is not responsible for the privacy practices or content of any third-party websites. We encourage users to review the privacy policies of those sites before providing personal information.

Changes to This Policy

We may update this Privacy Policy periodically.
All changes will be published on this page with an updated effective date. We encourage you to review this policy regularly to stay informed.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your information is handled, please contact us:
info@buddyup.com.au
1300 856 616

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